If you had the chance to sit down with the CEO or leader of a major retail operation, what burning questions would you ask them? On the latest episode of the Power Hour podcast, host Eugene Shatsman sits down with retail veteran Stephanie Pugliese to unpack her valuable insights for optometrists and business leaders alike. 

With a career spanning leadership roles at Ann Taylor, Duluth Trading Company, and the Americas division of Under Armour, Stephanie’s impressive background in retail leadership offers a unique perspective. Eugene and Stephanie dive into unique challenges and opportunities of building a team, growing at a rapid pace and becoming a world-class retailer. Stephanie has done it again and again, and the show focuses on the importance of empathy in leadership, making difficult    

Key takeaways:

  • Leadership & Talent Development: Building a team starts with trust while leading with empathy. Great leaders clearly communicate goals and direction.
  • Taking Risks: The episode dives into successful retail strategies and explores Stephanie’s career journey – she shares her recipe for making tough decisions and establishing clear priorities.
  • Proven Retail Strategies: The episode dives into successful retail strategies and explores how to make tough decisions, take risks, and build high-performing teams.

Whether you’re a retailer or looking to improve your work-life balance, this episode is packed with valuable trade gems. Tune in to learn from Stephanie’s journey and gain a deeper understanding of what it takes to succeed in the retail industry.

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In this episode:

01:10.38 Introduction

04:39.19 Personal lessons of high stakes, high risk and high intensity

16:21.53 Tips on leading a big team

25:11.35 A sense of purpose

27:15.93 Leadership development

34:05.66 Finding more wins through balance

37:00.76 Having the right boundaries

39:44.89 How to grow, scale, and hire fast

43:52.44 Make time for talent development

48:18.58 Running a world-class retail operation and applying it to optometry spaces

52:09.27 Glasses – face fashion statements?

55:29.65 Patients want to feel part of the retail experience

Contact Information

Connect with Stephanie Pugliese:

Stephanie Pugliese has held key leadership roles at Duluth Trading Company, serving as President since February 2012 and CEO since February 2015. Prior to her tenure at Duluth, Pugliese spent three years as a senior executive at Lands’ End, Inc., where she held various positions, including General Merchandising Manager for Women’s, Men’s, and Home Divisions, from 2005 to 2008.

LinkedIn – https://www.linkedin.com/in/stephanie-pugliese-612bb67/

Connect with Eugene Shatsman:

Website – https://www.eugeneshatsman.com/

LinkedIn – https://www.linkedin.com/in/eugeneshatsman

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