What to know BEFORE buying new equipment

Guest Stephen Hamilton from Walman Instruments, in a previously recorded episode, gets you up to speed on: • New vs. used • Extended warranties: good or bad idea? • Workflow considerations • ADA compliance • Effect of recent company mergers • Best time to buy Listen...

Working without a Script

Asking staff answer the phone with a script is a mistake. No matter how skilled, they will sound like they’re reading from a document instead of delivering personal information. Instead, staff who take phone calls should know the practice intimately enough to respond...

5 Ways to Increase Patient Communication

It might seem elementary, but being able to communicate effectively to your patients may be the most important factor in building a practice. Communication skills can have a major influence on the success of a practice. Listen to the Show with iTunes Listen to the...

Simple technique increases eyeglass sales by 32%

What 3-minute free technique can increase eyeglass sales by 32% and contact lens patients by 20%? A contact lens trial! Find out how and why this works on this week’s show. Listen to the Show with iTunes Listen to the Show without iTunes Date: Wednesday, March...

I purchased a practice…now what?

You bought a practice. Now what? Tune into this week’s Power Hour to find out what changes to make (and not make) and how to transition doctors. Listen to the Show with iTunes Listen to the Show without iTunes Date: Wednesday, March 13,...