See Your Practice the Way Your Patients Do.

See what a new patient experiences before they ever walk in: the first phone call, hold times, scheduling, and the impression your practice makes online.

Your Best Day and Your Worst Day Look Very Different to a Patient.

When you're in the exam room, you don't hear every phone call or know how easy it is for a new patient to schedule. Hold times, the first conversation with your team, and online reviews can shape a patient's decision before they arrive.

An optometrist listening to a patient during a consultation

For Practice Owners Who Say…

Our reviews are fine, but not great, and I don't know why.
I don't know what a new patient hears when they call to book.
The experience depends on who's working that day.

What You End up with

A patient-journey scorecard covering the phone, scheduling and online experience, plus a concrete action plan your team can begin working on. Ongoing patient sentiment monitoring is available as a separate service.

What Happens

Patient Experience & Mystery Shop

A mystery-patient phone and scheduling audit captures and scores the first contact, hold times and booking experience. We also analyze your digital presence and patient reviews through a prospective patient's eyes. This program does not include an in-person visit; two-day on-site observation is a separate Team & Operations program.

Your Dream Practice, and the Path to It.

Every Power Practice client gets:

An Eyecare B.O.S.S. assessment.An honest look at your practice across the five systems, followed by a conversation about your goals and the opportunities that matter most to you.

A plan built for your goals.A written plan we build with you, with clear steps toward your dream practice. Together, we continually update and refine it using your practice’s data.

World-class data.Project UP reveals the numbers behind your performance, from Exam Only rate to Time Between Exams, so you can see what’s working and where to focus next.

A matched advisor.An advisor matched to you through your assessment, with real practice experience and a deep understanding of Eyecare B.O.S.S. to guide your next steps.