
See Your Practice through a Patient's Eyes.
Understand what a new patient experiences before they walk in: the phone call, hold times, scheduling and your online presence. In-person observation is a separate Team & Operations program.
What Changes
Give your team specific priorities for improving first contact, scheduling and the impression your practice makes online.
What's Included
- A mystery-patient phone and scheduling audit, including hold times and first contact
- Digital presence and patient review analysis
- A patient-journey scorecard and a concrete action plan

